Experienced Customer Support Representative – Weekend Coverage Required for arenaflex
Join arenaflex, a leading technology company revolutionizing the sports betting and online gaming industry, as we continue to fuel the biggest winners in the space. At arenaflex, we're not just building a company – we're creating a community of driven dreamers who are passionate about making an impact on the world. We're a team of innovators, thinkers, and doers who are obsessed with quality, integrity, and pushing the boundaries of what's possible.
About arenaflex
arenaflex is a technology company that's changing the game in sports betting and online gaming. We work with professional sports leagues, media companies, and leading casino operators to provide cutting-edge technology and games that entertain millions of sports fans worldwide. Our portfolio includes Boom Fantasy, a rapidly growing Daily Fantasy Sports application, and a suite of world-class free-to-play games and technology for our partners.
Our Culture
At arenaflex, we value trust over micromanaging, autonomy over control, and inclusivity over conformity. We believe in creating a culture that's transparent, fun, and engaging, where every employee has the opportunity to grow and thrive. We're a team of passionate individuals who are committed to making a difference in the world, and we're looking for like-minded individuals to join us on this journey.
Job Summary
We're seeking an experienced Customer Support Representative to join our fully-remote team. As a Customer Support Representative, you'll be responsible for providing live support to contest entrants via email and live chat feature, handling support requests, and escalating them to the appropriate parties. You'll also be responsible for monitoring for critical site issues and escalating them to the proper channels to ensure a speedy resolution.
Responsibilities
* Provide live customer support to contest entrants via email and live chat feature using Zendesk and Intercom
- Handle support requests and escalate them to the appropriate parties
- Monitor for critical site issues and escalate them to the proper channels to ensure a speedy resolution
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications
* 2+ years of experience in a customer support or operations role (sports, tech, start-up a plus)
- Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
Why you should work here
* Positions are fully remote, allowing you to work from anywhere in the world
- Quarterly contests and giveaways featuring prizes and swag boxes
- A $300 home office reimbursement to help you set up your dream workspace
- Parental support (paid leave, childcare, and adoption benefits) to help you balance work and family life
- Health, Dental, Vision+, and 401K Match & FSA to ensure your physical and financial well-being
- A great culture that values trust, autonomy, and inclusivity, and provides opportunities for personal and professional growth
What we promise you
* A culture that's transparent, fun, and engaging, where every employee has the opportunity to grow and thrive
- A team of passionate individuals who are committed to making a difference in the world
- Opportunities for personal and professional growth, including training and development programs
- A commitment to diversity, equity, and inclusion, and a culture that values and celebrates individuality
What we offer
* Competitive hourly rate of $15/hour or state minimum wage, whichever is higher
- Opportunities for career growth and advancement within the company
- A dynamic and supportive work environment that's perfect for remote workers
- A chance to be part of a company that's changing the game in sports betting and online gaming
How to apply
If you're a motivated and enthusiastic individual who is passionate about sports, technology, and customer support, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further. Apply Job! Apply for this job