Training Associate
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Training Associate for Inbound Operations. The role involves leading training sessions, tracking learner progress, and collaborating with management to enhance training programs and materials.
Responsibilities
- Lead/facilitate live/virtual training
- Track learner progress and/or/update resources for managers to track learner progress
- Modify/advise training content as needed
- Support Mgr/Sr Manager with content creation
- Communicate and partner with Management on identifying training opportunities and needs within the team; provide solutions
- Solicit opportunities to improve programs (learner experience, productivity, etc) and take Mgr/Sr. Manager as a partner
- Develop communication (i.e. huddle slides, training announcements, quality newsletters, etc)
- Build + maintain tools for associates to be successful on the job (guides, cheat sheets, training kits etc)
Skills
- Minimum 1-2 years of professional experience
- Minimum 1-2 years of experience within operational function of support (Auth, Receiving, FJW, CRCS)
- Proficient in Google Slides or PPT, with ability to write simply and design branded slides
- Must have strong self-discipline, time management and clear communication skills
- Ability to adapt to changing business needs and re-prioritize workload often
- Positive attitude and someone who models TRR Values
- Excellent written and verbal communication skills
- Team player, able to communicate with various levels in the organization
- Exceptional attention to detail
- Forward-thinking with the ability to execute projects from inception to completion
- Professional, drama-free, maintain a sense of humor, keeping simplicity and learner-centricity in mind
- Knowledge of relevant training topics (related to business function)
- Ability to Travel - The role will be based in Perth Amboy with 10% travel to Secaucus
Benefits
- Employee Stock Purchase Plan (purchase stock at discounted rates)
- 401K (with company matching up to $1000)
- Medical, Dental & Vision Insurance
- Paid parental leave
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
Company Overview