Buyer Fraud Agent
StubHub is on a mission to redefine the live event experience on a global scale, and they are seeking a Buyer Fraud Agent to help ensure a safe marketplace for users. In this role, you will identify and review risky accounts to prevent unauthorized purchases and communicate effectively with various teams to maintain marketplace integrity.
Responsibilities
- Responsible for identifying risky accounts based on a set criterion and help formulate changes when needed to ensure this criteria is always up to date
- Analyze account information, activity and behavior, history, and trends to take appropriate action on both individual accounts as well as a broader selection of accounts which may match a certain known, identified fraud trend
- Proactively communicate, target, and pursue identified fraud trends to mitigate the risk to our customers and to the business
- Communicate logically, clearly, and effectively, both within the fraud team, as well as with other teams in the organization as needed to carry out your responsibilities ensure the integrity of our marketplace
- Protect the integrity of our brand
- Additional duties and responsibilities will be assigned
Skills
- Fraud experience in financial fraud, compliance, banking, KYC, or other related field
- You're a proactive team player who knows how to prioritize work and is willing to get things done
- You have skills to recognize patterns and an eye for detail, but also an ability to see the big picture and how the details fit together
- You're flexible to work in shifts that include evenings, weekends, and public holidays
- A propensity for carrying out investigations and analysis to arrive at a conclusion
- You are not afraid of reaching high targets and KPIs
- Ability to work under pressure and deliver results in a time sensitive environment
- Some fraud, risk and/or online payment experience preferred, but not required
- Second language knowledge is a plus
Benefits
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
Company Overview