Client Service Representative
The Bernard Group, Inc. is a 100% employee-owned visual merchandising company leading the retail industry. They are seeking an enthusiastic and customer-driven Client Service Representative to provide administrative support for the Project Manager and Fulfillment teams while interfacing with external customers to expedite requests and changes to orders.
Responsibilities
- Review and process all information from client requests (work orders, new store information, animation items, punch lists, etc.)
- Generate clear & detailed orders through our internal inventory system, which is directed to our Fulfillment Warehouse team to pull, pack and ship
- Maintain details on all orders and log throughout the month and submit final billing
- Continually check client requests throughout the day, replying through email with clear information and questions as needed
- Check for accuracy through Excel distribution lists and project instructions that are filed on internal drives and requests additional information from clients as needed
- Support the efforts in obtaining the best possible delivery dates for items requested
- Check supply inventory and assist with discrepancies and correction
- Manage timelines & due dates, prioritize work and work independently
- Interact closely with other teams (PM team, Fulfillment, Shipping & Receiving) regarding final documentation and inventory information
- Place final orders through the internal system to the Fulfillment Warehouse team for final packaging and shipping of each request
- Send email responses back to clients regarding their requests
- Perform other duties as assigned by the manager
Skills
- A high school diploma or GED
- An associates Degree in Marketing, Business, or Communications
- Experience in Microsoft Office
- Advanced Microsoft Excel experience is a plus
- Fulfillment experience is a plus
- Obtain high level of customer service
- Focus on quality
- Have strong problem solving skills
- Be able to multi-task
- Have strong written and verbal communication skills
- A 'customer comes first' approach
- Able to effectively communicate, both verbally and in writing
- Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
- Willing to admit when you make a mistake
- Fiercely loyal to both our customers and team
- Trustworthy, reliable and easy to get along with
- Enthusiastic and eager to take on new challenges
- Adaptable and willing to wear whatever hat gets the job done
Benefits
- Healthcare, dental, life insurance, disability
- Paid parental leave
- Employee Stock Ownership Plan-100% Employee-Owned
- 401k with a company match
- Career Development Opportunities
- Flexible Work Hours
- Tuition Reimbursement
- Employee Referral Program
- Safe & Clean Manufacturing Environment
Company Overview