Technical Service Representative - Rocklin, CA
SMA America is a company focused on innovative solar technology that enhances the performance of photovoltaic systems. They are seeking a Technical Service Representative responsible for providing high-quality customer support through a technical support hotline, assisting installers in the field, and providing technical training to internal personnel.
Responsibilities
- Maintains the technical support hotline and uses communication skills to provide customer support to users, installers, and customers of SMA
- Creates documentation as needed for publication in document- and web-based media, describing common technical issues and solutions, and to create technical field reports
- Provides technical training to internal personnel on the technical aspects of SMA’s product line and develops training materials
- Provides support to the Sales and Marketing departments by serving as an SMA products generalist and building familiarity with competitors’ products
- Other duties as may be required or assigned
Skills
- An associate degree is required
- Experience in the field of solar electric (PV) installation, system design and/or inspection equivalent to this level of education can be used in lieu of the requirement
- Knowledge of basic electrical theory is required
- Proficiency in the English both written and verbal is required
- Customer focus and a service-oriented attitude are required
- Ability to communicate on the phone with customers while taking detailed notes is required
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required
- Attention to detail and a high level of accuracy are required
- Excellent interpersonal, communication and presentation skills are required
- Excellent organizational skills are required
- Ability to analyze and solve problems
- Ability to work under time pressure and stress
- Ability to handle multiple projects in parallel
- Ability to work individually as well as part of a team
- A four-year degree in a technology-related field is preferred
- Experience in renewable energy is preferred but not required
- Knowledge of solar electric (PV) installation, system design and/or inspection is preferred
- Knowledge of mathematical concepts, including graphical representation of data, is preferred
- Spanish language, both written and verbal, is preferred
- German language skills are a plus
- NABCEP certification is a plus
Benefits
- Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
- Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
- 401(k) plan with company match
- Opportunities for professional development and training
- Inclusive, collaborative, and innovative work environment
Company Overview
Company H1B Sponsorship