Help Desk Operator

AtkinsRéalis is a world-class engineering services and nuclear organization. They are seeking a Help Desk Operator responsible for managing work orders and defect information within the Trillium Line Project, ensuring timely communication and resolution of issues.

Responsibilities

• Responsible for the efficient management of defects:
• Obtain defect information
• Review information provided via email, radio or telephone and understand the reported defect, requesting further information when required
• Utilizing available tools establish the KPM parameters for the associated defect
• Accurately raise the defect on the Maintenance Management and Performance Reporting System (MMPRS)
• Liaise with the relevant internal departments and Sub contractors to ensure that the defect is attended and rectified in a timely manner to mitigate the KPM Penalty risk
• Once the defect is addressed, ensure the Work is accurately updated to reflect the work carried out identify the root cause and the repair that took place and to what time scales
• If the defect cannot be rectified or at risk of non-completion within the timescales, raise a temporary Work order for approval by the Client
• Provide Timelines for Defect management to support the Transit Next team in mitigation of penalties
• Escalate and advise Key Stakeholders of significant commercial or safety concerning work orders
• Provides functional Support to the Yard Control Centre Operators by:
• Assisting with YCC administrative duties
• Provide communication support to other functions within the project on behalf of the YCC Operator
• Assist with the generation of reports linked to the Daily Operation
• Leads continuous improvement initiatives by:
• Staying current with industry best practices and making recommendations
• Providing technical support and expertise in the development of various support systems; and
• Representing TransitNext on a variety of work teams to share ideas and concerns

Skills

• High School Diploma with a two-year community college diploma in a technical, electrical or computer program or related field. Industry specific experience will be considered in lieu of the latter
• All candidates must be able to take and pass the following in-house courses (designed by Transit Next Group and Others): Operational training as required
• Demonstrated experience in a high-volume and high-demanding operational environment
• Demonstrated capability in using computer and communications technology
• Ability to pass a company aptitude test and medical; colour perception, visual acuteness, hearing and impairment screening
• Ability to manage several different tasks at the same time while directing train movement
• Exceptional interpersonal and communication skills with the ability to communicate effectively both orally and in writing while working under pressure
• Demonstrated ability to build trusted relationships and work collaboratively as part of a team
• Ability to analyze information and make independent decisions during high volume and stressful conditions
• Ability to work well under pressure with a high level of attention to detail
• Ability for sustained concentration over an extended period
• Demonstrated leadership capabilities
• Ability and willingness to work in a 24/7 operation
• Able to work Overtime
• Ability to sit at desk in control room environment for prolonged periods of time
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation
• Knowledge on the following systems: CCTV system, SCADA systems, technical knowledge and adaptability, Vehicle equipment and components, Signal systems and/or operation of track apparatus, Station design and operation, Dispute resolution techniques, O-Train network
• Permanent residence is within 1.5 hours of the facility or be willing to relocate at own expense

Benefits

• Competitive compensation
• Employee recognition
• Flexible benefits
• Diverse opportunities for training and professional development
• Hybrid working culture
• Generous time-off policies

Company Overview