[Remote] Visa and Passport Consultant

Note: The job is a remote job and is open to candidates in USA. CIBT is the leading global provider of immigration and visa services for corporations and individuals. They are seeking a Visa and Passport Consultant to provide tailored solutions and exceptional service to customers while guiding them through the visa and passport application process.

Responsibilities

• Become specialized in visa and passport processing; maximizing efficiencies and productivity
• Collect necessary documents from the traveler and submit them to the relevant Consulate
• Provide a high level of service to customers; providing detailed information on available services that align with requirements, and assisting the customer in making informed decisions
• Analyze customer requests and make recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base
• Maintain customer records in a proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity
• Represent CIBT in a professional manner, ensuring compliance to CIBT policy and ethics and adhering to the Standards of Work policies and procedures
• Other duties as assigned

Skills

• 1 year prior experience working in a corporate office environment
• Proficiency with computer software (must be highly proficient with Outlook), aptitude for learning new programs and commitment to data integrity
• Prior travel industry experience is an asset but not required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Paid Parental Leave
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Commuter Benefit Subsidy
• Employee Recognition Programs
• Referral Bonus Opportunities

Company Overview

Company H1B Sponsorship