Digital Account Manager
Dotdash Meredith is a leading media company, and they are seeking a Digital Account Manager to oversee the execution of online advertising campaigns and manage client relationships. The role involves coordinating campaign delivery, ensuring client satisfaction, and presenting campaign results to clients.
Responsibilities
- Develop and present campaign results to clients and represent client feedback internally to drive opportunities to better align with customer needs across future opportunities and manage all aspects of advertiser campaign planning, launch execution, optimization and recap
- Establish regular contact with customers to ensure their needs are met, communicate campaign progress, measure progress and proactively address issues and develop solutions
- Act as point person for client questions and concerns, participate in client presentations with sales and responsible for overall client satisfaction
- Up-sell and renew existing campaigns/clients, focus on retention and growing business, scope opportunities through partner kick off calls with sales and clients as needed, liaise with internal groups as needed to deliver solutions to clients. All other duties as assigned
Skills
- Bachelors Degree in Business, Communications, Marketing or related field and/or equivalent, relevant work experience
- 1-3 years minimum work experience preferred; ideal candidate will have 1 year minimum interactive experience, 1 year minimum account management experience at an agency
- Excellent interdepartmental coordination and cooperation skills
- Demonstrated strong analytical/problem solving, organizational skills
- Ability to effectively manage multiple projects, timelines and details
- Outstanding leadership skills suited to a collaborative, team-oriented environment
- Knowledge of online research methods, 3rd party research tools, and understanding of the facets of online advertising and ad metrics
- Skills in coaching and influencing others
- Proficient in Microsoft Office, Excel, PowerPoint, Email and basic web-based protocols and communication tools
- Related online management experience, agency / media experience preferred
Benefits
- Medical
- Dental
- Vision
- Prescription drug coverage
- Unlimited paid time off (PTO)
- Adoption or surrogate assistance
- Donation matching
- Tuition reimbursement
- Basic life insurance
- Basic accidental death & dismemberment
- Supplemental life insurance
- Supplemental accident insurance
- Commuter benefits
- Short term and long term disability
- Health savings and flexible spending accounts
- Family care benefits
- A generous 401K savings plan with a company match program
- 10-12 paid holidays annually
- Generous paid parental leave (birthing and non-birthing parents)
- Voluntary benefits such as pet insurance
- Accident
- Critical and hospital indemnity health insurance coverage
- Life and disability insurance
Company Overview