[Remote] Fraud and Dispute Intake Specialist

Note: The job is a remote job and is open to candidates in USA. U.S. Bank is committed to helping customers and businesses make better financial decisions. The Fraud and Dispute Intake Specialist will be the first point of contact for customers regarding fraud and dispute claims, providing support and assistance in a fast-paced environment.

Responsibilities

• Process and respond to U.S. Bank customer inquiries using multiple systems to provide accurate account information while delivering every interaction with professionalism and care
• Successful bankers show genuine interest in customers, ask thoughtful questions to understand their concerns, and identify how U.S. Bank can support their financial needs
• Contact Center Experience Specialists also present helpful options to make banking easy and convenient while always putting the customer first
• We serve customers around the clock, so occasional weekend or holiday availability helps us keep customers protected

Skills

• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience
• 18 months of prior customer service or related experience
• Successfully completed specialized skill training
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills / ability to multitask
• Experience interacting positively with unsatisfied customers
• Strong communication skills including speaking clearly, accurately, and with a pleasant tone while using common conversational courtesies
• Proficient computer navigation skills using a variety of software including Microsoft Office applications
• Ability to understand and implement Regulation E policies and procedures

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company Overview