Communications Specialist
Spectrum Association Management is a recognized leader in homeowners’ association management with a vibrant culture. They are seeking a Communications Specialist who will manage customer correspondence, collaborate with team members, and contribute to building communication resources.
Responsibilities
- Edit and send outgoing customer correspondence (email-blasts, etc.)
- Happy doing some repetitive work
- Manage workflow queue to ensure timely completion of requests
- Establish and maintain content and documents on association websites
- Create templates and best practices for common documents to create consistency
- Handle High Volume Work. Volume fluctuates, but this role requires determination to finish each day's workload
- Edit, and eblast community correspondence from workflow queue
- Collaborate with team members to ensure daily workflow responsibilities are completed with high accuracy and within requested delivery times
- Expert customer service for internal clients
- Contribute to building enterprise communications tools and resources (templates, tips/pointers, training, etc.)
- Master and utilize website, eblast, client management software programs
Skills
- Keen attention to grammar details
- Ability to work at a high pace
- Great attitude
- Keen eye for the English language
- Editorial judgment
- Comfortable with technology
- Strength and talent for noticing detail
- Writing skills
- Open to helping create improvement and change
- Happy doing some repetitive work
- Ability to manage workflow queue to ensure timely completion of requests
- Ability to establish and maintain content and documents on association websites
- Ability to create templates and best practices for common documents to create consistency
- Determination to finish each day's workload
- Ability to collaborate with team members to ensure daily workflow responsibilities are completed with high accuracy and within requested delivery times
- Expert customer service for internal clients
- Ability to contribute to building enterprise communications tools and resources (templates, tips/pointers, training, etc.)
- Ability to master and utilize website, eblast, client management software programs
Benefits
- 5 weeks of PTO
- 40 hours per year for community service activities
- Hybrid Empowerment Plan
- Work / Life balance
- Well-structured career track plan with a 6-month review for compensation increase based on performance
- Growth and advancement opportunities
- 11 annual paid holidays
- 200 hours of PTO (not a typo!)
- Formalized education in the HOA industry
- Full suite of benefits, including a medical, dental, vision plan, and a 401k program
- Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
Company Overview