Onboarding Consultant

Madwire® is a world-class digital marketing company focused on helping small and medium-sized businesses grow through its powerful platform. The Onboarding Consultant is responsible for facilitating the onboarding experience for clients, ensuring they are comfortable with the Marketing 360® platform and managing multiple projects simultaneously.

Responsibilities

• You'll provide a delightful onboarding experience to our clients
• You'll successfully manage the timely launch of our clients' websites, when necessary
• You'll specialize in building Websites 360® sites, as well as sites on several e-commerce platforms
• You'll manage the initial brand guideline development process for our clients
• You'll collaborate with account managers, graphic designers, web developers, and clients daily through in-person, email, and phone communications
• You will be responsible for staying organized and setting and maintaining expectations of small to medium business owners
• You will be responsible for managing around 20-30 active projects at a time

Skills

• You enjoy conversing with clients over the phone and through email to establish a first impression that lasts a lifetime
• You are exceptionally organized
• You have a keen eye for design, but don't necessarily have the skillset to create the assets yourself
• You are a fast learner with the ability to pick up on new technologies quickly and efficiently
• You can apply what you learn immediately for the betterment of the clients
• You have some sales ability
• You have a friendly sense of competition, which helps you work well under pressure
• You thrive in a busy, high-paced environment
• You like to work with people: clients and teammates make for a fun and collaborative environment
• You are able to tactfully handle confrontation
• You are ambitious
• You are able to take and learn from constructive criticism, and apply that feedback to your work
• You are able to clearly and concisely express opinions and directions

Benefits

• Healthcare coverage is available through UMR.
• Ancillary coverage options provided by Guardian for dental, vision, life, critical illness, long term disability, and hospital indemnity.
• Madwire also provides employer paid life and short term disability through Guardian.
• 401(k) plan through Nationwide.
• Madwire will match 50% of employee contributions up to 6% effective after one year of employment.
• Madwire's PTO policy offers unlimited vacation along with 5 sick days, and 10 paid holidays per year.

Company Overview