Client Success Associate
Gartner, Inc. is a leading company that guides the leaders who shape the world through expert analysis and bold ideas. The Client Success Associate role focuses on ensuring clients receive maximum value from their Gartner subscription by understanding their business priorities and facilitating effective engagement with Gartner services.
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth
Skills
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
Benefits
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Market leading benefit programs
- Opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship