Experienced Customer Support Associate – Mobile Lottery App Support

At arenaflex, we're revolutionizing the $300B global lottery market with a mobile platform that's convenient, fun, and responsible. Our mobile lottery app offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're passionate about creating an exceptional user experience and are looking for a talented Customer Support Associate to join our team.

About arenaflex

arenaflex is a leading mobile lottery app in the U.S. that's committed to providing a secure, fun, and responsible way to play the lottery. Our mission is to modernize the lottery industry by leveraging cutting-edge technology and innovative solutions. We're a dynamic and fast-paced company that values creativity, collaboration, and customer satisfaction.

Job Summary

As a Customer Support Associate at arenaflex, you'll serve as an expert resource for our end users, providing outstanding support and delivering exceptional customer experiences. You'll handle incoming inquiries and requests across multiple channels, ensuring that our users' needs are met and issues are resolved efficiently. If you're passionate about delivering top-notch customer support and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

Responsibilities

* Respond to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, to ensure positive customer experiences and resolve issues efficiently.

• Manage ID verifications, ACH requests, chargebacks, and other day-to-day operational functions to maintain a smooth and secure user experience.
• Communicate with end users via various channels, including phone, email, and social media, to ensure that their needs are met and issues are resolved promptly.
• Collaborate with internal functions and external third parties to resolve complex issues and provide exceptional customer support.
• Continuously build and maintain expert-level product knowledge to stay up-to-date with our mobile lottery app and provide accurate information to our users.
• Participate in ongoing training and development programs to enhance your skills and knowledge and stay ahead of industry trends.

Qualifications

* Prior B2C high-volume support experience, preferably in the gaming or financial services industry.

• Proficiency with customer support platforms such as Helpshift or Zendesk, with experience in managing multiple channels and resolving complex issues.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with users across various channels.
• Bilingual proficiency in English and Spanish, with the ability to communicate with users in their preferred language.
• Experience communicating with customers via social media, app store reviews, and other online channels to provide exceptional customer support.
• Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, chargebacks, and other payment-related issues.
• Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts, to meet the needs of our users.

Essential Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to communicate effectively with users across various channels.

• Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently.
• Proficiency in customer support platforms and social media channels, with experience in managing multiple channels and resolving complex issues.
• Ability to work in a fast-paced environment, with a high volume of customer inquiries and support requests.
• Strong attention to detail, with the ability to maintain accurate records and resolve issues efficiently.
• Ability to work collaboratively with internal functions and external third parties to resolve complex issues.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Associate, you'll have access to ongoing training and development programs, including:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement, including promotions and new roles.
• Access to industry-leading technology and tools to stay ahead of industry trends.
• Collaborative and dynamic work environment, with opportunities to work with cross-functional teams.

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Support Associate, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on the following values:

• Customer-centricity: We're passionate about delivering exceptional customer experiences and resolving issues efficiently.
• Innovation: We're committed to staying ahead of industry trends and leveraging cutting-edge technology to modernize the lottery industry.
• Collaboration: We believe in working collaboratively with internal functions and external third parties to resolve complex issues.
• Flexibility: We value flexibility and work-life balance, with opportunities to work from home and enjoy a flexible schedule.

Compensation, Perks, and Benefits

As a Customer Support Associate at arenaflex, you'll enjoy a competitive compensation package, including:

• Starting rate of $28 per hour.
• Opportunities for overtime pay, with a focus on work-life balance.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) matching program, with a focus on retirement savings.
• Access to industry-leading technology and tools, with opportunities to stay ahead of industry trends.

How to Apply

If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your experience and qualifications, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. We're proud to be an inclusive and diverse workplace, with a focus on creating a welcoming and inclusive environment for all employees. Apply for this job