Experienced Customer Service Representative – Brooklyn Business Center

At arenaflex, we're dedicated to delivering exceptional customer service and fostering a culture of inclusivity and respect. As a Customer Service Representative on our Brooklyn Business Center team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a dynamic organization that values innovation, collaboration, and community engagement. Our mission is to administer tax revenue laws fairly, efficiently, and transparently, while providing exceptional customer service to the public. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace that is welcoming and inclusive for all employees.

Job Summary

We're seeking a highly motivated and detail-oriented Customer Service Representative to join our Brooklyn Business Center team. As a key member of our team, you'll be responsible for providing exceptional customer service, managing appointments, and processing customer payments. If you're passionate about delivering outstanding customer experiences and working in a fast-paced environment, we encourage you to apply.

Key Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Greet customers, answer inquiries, and ask questions to determine the purpose of the customer's visit
• Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings
• Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services
• Enroll eligible customers into various Payment Agreements
• Adhere to all cash and document control procedures, process customer payments, and maintain up-to-date and relevant backup documentation
• Provide customer service assistance in all Finance Borough Offices, work overtime as necessary
• Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit

Essential Qualifications

To be successful in this role, you'll need:

• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a customer-facing role, preferably in a government or public sector setting
• Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people
• Proficiency in using Qmatic Orchestra and Finance systems
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Proficiency in using Qmatic Orchestra and Finance systems
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and professional development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced colleagues and supervisors
• Opportunities for advancement and career growth within the organization
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our Brooklyn Business Center is a vibrant and inclusive work environment that values diversity, equity, and inclusion. As a Customer Service Representative, you'll be part of a team that is passionate about delivering exceptional customer service and making a positive impact in our community.

We offer

• A dynamic and supportive work environment that encourages collaboration and innovation
• Opportunities for professional growth and development
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees

Compensation, Perks, and Benefits

As a Customer Service Representative, you'll receive a competitive salary and benefits package, including:

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Apply for this job