Family Services Coordinator; Organ & Tissue Donation

Position: Family Services Coordinator (Organ & Tissue Donation) Are you looking for a mission-driven career? Role Overview Family Services Coordinators are responsible for providing support and assistance to both donor families and hospital staff to maximize opportunities for organ and tissue donation and transplantation. They guide families through the initial steps, ensure their needs are met, introduce the donation opportunity, and offer support throughout the entire process. The role frequently involves on-site visits to assigned hospitals to assess and evaluate the status of potential donors. Regional travel is required. Successful candidates will possess the following

• Capacity to compartmentalize and cope with issues pertaining to death
• Understanding of the grief process and comfort with discussing death and end‑of‑life options
• Ability to flex between remote work, the corporate office, and multiple hospitals
• Attention to detail for accurate documentation and charting
• Ability to build positive relationships with families in crisis and hospital staff
• Ability to lead hospital staff and donor families through the donation process with respect, dignity, and humility
• Some experience or exposure to clinical work is a plus
• Must be an advocate for organ, tissue, and eye donation

Responsibilities

• Respond to donor referrals from hospital partners, conduct on‑site follow‑up, and document findings.
• Assess families’ or significant others’ understanding and acknowledgment of patient’s clinical status, prognosis, and brain death on an ongoing basis.
• Provide consistent reinforcement and clarification to the family regarding the physician’s statements about grave prognosis, brain death imminent status, or donation after cardiac death potential.
• Educate families on the need and benefits of donation, and the overall donation process.
• Obtain authorization for donation from family members for suitable candidates by providing education and resources.
• Conduct Donor Risk Assessment Interviews (DRAIs) with family members after obtaining authorization for donation.
• Chart all collected information according to established procedures and protocols.
• After recovery procedures are complete, place follow‑up calls to families to inform them about the organs that were recovered and solicit feedback on their donation experience. Document all communication in iTransplant.
• Collaborate with members of the hospital development team to ensure positive relationships with hospital partners.
• Understand hospital performance data and articulate and share donation measures with hospital partner stakeholders.
• Contribute to the development and improvement of department policies, processes, and procedures.Requirements
• Must be able to work on‑call shifts with a rotating schedule.
• Must have a valid driver’s license and reliable transportation to travel within our service area (mileage provided).
• 2 years of applicable work experience preferred (funeral services, hospice care, grief/trauma counseling, child life, and clinical chaplainship are a huge plus).
• Bachelor’s degree in an appropriate field, or equivalent work experience in organ procurement or one of the previously mentioned careers/industries.
• Knowledge of regulations applicable to organ and tissue recovery is a plus.

Benefits

• Competitive hourly rate with mileage reimbursement.
• Comprehensive Medical, Dental, and Vision plans (including PPO, HDHP, and HSA).
• Generous PTO bank available for immediate use.
• 12‑week Paid Maternity, Paternity, and Family Leave.
• Company‑provided term life, AD&D, and long‑term disability insurance.
• Company paid‑for certifications and license renewals.
• Tuition reimbursement stipend.
• 401(k) plan with company match (no waiting period).
• Performance bonuses.
• Organizational dedication to internal advancement and promotion opportunities.

Equal Opportunity Employer Lifeline of Ohio is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status in employment decisions, including but not limited to recruitment, hiring, compensation, promotion, and termination. We are committed to providing a work environment free from discrimination and harassment, and we strive to foster a diverse and inclusive workplace. Lifeline of Ohio complies with all applicable federal, state, and local laws regarding equal employment opportunity. #J-18808-Ljbffr Apply tot his job Apply To this Job