Technical Systems Analyst/Application Support
UNITY Systems is seeking a Technical Systems Analyst to provide Tier-2 application support, troubleshoot system issues, and support end users to ensure reliable application performance. The role involves resolving escalated application support tickets and monitoring systems while documenting resolutions.
Responsibilities
- Resolve escalated application support tickets
- Troubleshoot application and system issues
- Support users via phone, email, chat, and ITSM tools
- Monitor systems and document resolutions
Skills
- Application or systems support experience
- Strong troubleshooting and customer service skills
- Clear written and verbal communication
- Ability to participate in on-call support
- ITSM tools (ServiceNow preferred)
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview
Company H1B Sponsorship