[Remote] Legal Collections Associate
Note: The job is a remote job and is open to candidates in USA. International Workplace Group plc has been a leader in the flexible workspace revolution for over 30 years, providing innovative workspace solutions for various organizations. They are seeking a Legal Collections Associate to act as a liaison with debt collection agencies, manage delinquent accounts, and support recovery efforts through effective communication and data analysis.
Responsibilities
- Act as a liaison between our company and external debt collection agencies
- Collaborate with partner agencies to strategize and execute collection efforts on delinquent accounts
- Provide timely support and guidance to external partners to optimize recovery performance
- Communicate regularly via phone and email with agency representatives to resolve issues and coordinate case actions
- Directly engage with delinquent clients via phone and email to collect on past-due debts when necessary
- Negotiate payment arrangements and ensure compliance with company policies and applicable regulations during client interactions
- Analyze collection data using Excel and other Microsoft Office tools to identify trends and opportunities for improvement
- Prepare reports and summaries for internal stakeholders regarding collection progress and performance metrics
Skills
- Substantial experience in debt collections or a related field
- Proficiency in Microsoft Excel and other Office applications; ability to analyze and interpret data effectively
- Strong verbal and written communication skills; ability to build and maintain professional relationships with external partners and clients
- Detail-oriented with the ability to manage multiple priorities and deadlines
- Familiarity with legal collections processes and terminology
- Experience working with third-party collection agencies
- Knowledge of compliance standards in debt collection
Benefits
- Excellent benefits
Company Overview