[Remote] Associate Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Yardi is a pioneer in the property tech industry, dedicated to delivering exceptional software solutions. As an Associate Technical Account Manager, you will provide technical support and guidance to clients, troubleshoot software issues, and contribute to product improvements.
Responsibilities
- Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients
- Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation
- Troubleshoot and resolve common software application issues while communicating product features effectively
- Build strong client relationships and continually develop deep expertise in Yardi products and solutions
Skills
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
- Ability to learn new concepts and Yardi programs
- Strong written and oral communication skills
- Good interpersonal skills
- Client-centered commitment and focus
- Critical thinking and problem-solving skills
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
- Proficiency with Microsoft 365 desktop applications
- Experience professionally serving customers in a technical support, sales, or retail service role
- Understanding of the property management or relevant Yardi supported industry and industry best practices
- Working knowledge of accounting practices
- Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
Benefits
- 100% paid employee medical premiums
- Company profit-sharing plan
- Flexible work arrangements
Company Overview