[Remote] Customer Service Advocate II - Outbound

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with leading employers, and they are seeking a Customer Service Advocate II to provide customer care support through outbound calls. The role involves delivering education and information on product updates while ensuring a successful experience for members and providers.

Responsibilities

• Reach out to members and/or providers for educational or informational purposes to support solutions or concerns
• Escalate calls when providers cannot deliver solutions
• Serve as front-line support for member and/or provider inquiries, requests, or concerns
• Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreach
• Maintain performance and quality standards based on contact center metrics
• Expand knowledge of primary market and/or plan, with potential to cover additional markets or plans requiring minor research
• Document demographics, call summaries, and communications for quality and performance tracking through CRM applications
• Stay up-to-date and adhere to quality standards, regulations, and policies to ensure consistency and compliance
• Perform other duties as assigned
• Comply with all policies and standards

Skills

• High School diploma or GED required
• 1 to 2 years of related experience required
• Vocational or technical education may be required in addition to prior work experience
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• Experience in a contact center environment preferred

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work options including remote, hybrid, field, or office schedules

Company Overview