[Remote] Customer Success & Account Management Associate

Note: The job is a remote job and is open to candidates in USA. Confidential Company is seeking a fluent Spanish- and English-speaking Customer Success & Account Management Associate to support outbound outreach and manage customer relationships. The role involves driving retention initiatives and requires strong communication skills along with account management experience.

Responsibilities

• Lead outbound reach-outs and discovery calls using prospect lists provided
• Utilize existing response templates and refine messaging based on customer responses
• Engage prospects professionally to understand needs and determine next steps
• Manage a portfolio of existing customer accounts throughout the customer journey
• Conduct proactive check-ins to discuss product performance and customer experience
• Clearly communicate brand value and product positioning
• Provide ongoing support and guidance in response to customer questions
• Identify opportunities for account expansion or upsell as the role evolves
• Reach out to churned or at-risk accounts to understand reasons for disengagement
• Document insights and feedback to support retention and improvement efforts
• Follow up with customers on outstanding balances and AR-related items
• Maintain professional, timely communication regarding collections

Skills

• Fluent in both Spanish and English (spoken and written)
• Strong communication and relationship-building skills
• Comfortable handling phone calls, email, and messaging platforms
• Highly organized with strong follow-through and attention to detail
• Prior experience in customer success, account management, sales support, or client-facing roles

Company Overview