[Remote] Personal Lines Inside Sales Producer

Note: The job is a remote job and is open to candidates in USA. HUB International is a global firm focused on empowering clients through tailored risk solutions. They are seeking a Personal Lines Inside Sales Producer to provide high-quality service to individual clients while managing sales opportunities and maintaining strong customer relationships.

Responsibilities

• Handle lead volume primarily through inbound calls (no cold calling)
• Follow communication scripts, prompts, call flows when handling different topics
• Meet Quality Assurance Requirements and other key performance metrics
• Identify customer's need and clarify information for Call Center Agents
• Seize the opportunity to transfer calls immediately or schedule appointments, where applicable
• Build sustainable relationships by interacting in a professional and caring manner
• Keep records of all conversations in our call center database in a comprehensive manner
• Meet personal, team and site call transfer targets

Skills

• High school graduate or equivalent (some college a plus)
• 1+ year experience in sales or customer service
• Embrace the latest technologies available
• Excellent customer service and communication skills
• Proficient in computer skills and basic software packages
• Intermediate to expert computer acumen
• Acts decisively and demonstrates good judgment
• Strong oral and written communication skills
• Strong attention to detail with excellent time management and decision-making skills

Benefits

• Health, dental, vision, life, and disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits

Company Overview