Experienced Full Stack Customer Service Representative - Sales (Hybrid) at arenaflex

Join arenaflex, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer. As a member of our team, you'll be the voice of arenaflex, driving customer satisfaction and loyalty through exceptional service and personalized recommendations for our latest products and services.

About arenaflex

arenaflex is a pioneer in making connections, and we've been at the forefront of innovation since our inception. With a rich history spanning nearly 150 years, we've helped bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread availability of 5G and Fiber to working on cutting-edge technologies, we create connections that change the world.

Your Impact

As a Premier Service Consultant specializing in customer acquisition and service, you'll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Your Day-to-Day

You'll identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. You'll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. When issues arise, you'll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.

Key Responsibilities:

* Handle new service requests and set up customers with the latest voice, internet, wireless plans, and devices

• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
• Provide effective and timely resolutions for customers and deliver personalized recommendations for arenaflex's latest products and services

Essential Qualifications:

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• WFH Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

Preferred Qualifications:

* Experience with sales and customer service software and systems

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic troubleshooting and technical skills
• Ability to learn and adapt to new technologies and systems

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic troubleshooting and technical skills
• Ability to learn and adapt to new technologies and systems
• Strong customer service skills and ability to provide effective and timely resolutions for customers
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits:

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant

• Opportunities for career advancement and professional growth
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment with opportunities to learn from colleagues and industry experts

Work Environment and Company Culture:

* arenaflex is committed to providing a safe and inclusive work environment that values diversity, equity, and inclusion

• We offer a range of benefits and perks to support your physical and mental well-being, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits:

* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant

• Opportunities for career advancement and professional growth
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment with opportunities to learn from colleagues and industry experts
• Competitive salary and commission structure
• Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, and more
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

How to Apply:

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of talented professionals who are passionate about making connections and changing the world. Apply Job!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment that values diversity, equity, and inclusion. Apply for this job