Experienced Customer Experience Specialist – Minneapolis/St. Paul, MN – Onsite at arenaflex Minneapolis, MN
Join arenaflex, the most awarded airline for customer satisfaction, as we continue to revolutionize the travel industry with exceptional customer experiences. As a Customer Experience Specialist, you will be part of a high-energy call center environment, working closely with our Reservations team to deliver outstanding service and sales-focused solutions to our valued customers. If you're passionate about making a difference in people's lives and have a knack for connecting with others, we invite you to embark on this exciting journey with us.
How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At arenaflex, we're committed to providing an unparalleled customer experience that sets us apart from the rest. As a Customer Experience Specialist, you will play a vital role in achieving this goal by:
* Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
* Building an experience where customers feel heard, understood, and meaningful through optimal listening, quick issue resolution, and proactive problem-solving
* Consistently selling travel-related services, including car rental and credit card vendor partner products, while adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
* Collaborating with a globally diverse group of customers and colleagues to create a seamless and memorable experience
* Staying up-to-date with emerging social media platforms and assisting customers via Twitter, Facebook, or other channels
Specialists consistently sell travel-related services, including car rental and credit card vendor partner products. Specialists must understand and adhere to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements.
Future Opportunities for Growth and Development
As a Customer Experience Specialist, you'll have the chance to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. With arenaflex's commitment to innovation and customer-centricity, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
Benefits and Perks to Help You Keep Climbing
At arenaflex, we believe that our people are our greatest asset. That's why we offer a comprehensive package of benefits and perks to support your career growth and well-being:
* Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
* Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits
* Paid training includes instruction, observation, exams, and performance measures
* Domestic and International Flight privileges for employees and eligible family members
* Career development programs available for your long-term career goals
* Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
What You Need to Succeed (Minimum Qualifications)
To join our team as a Customer Experience Specialist, you'll need to possess:
* A High School diploma, GED, or High School Equivalency
* The ability to embrace diverse people, thinking, and styles
* A commitment to prioritizing safety and security of self, others, and personal data
* Authorization to work in the United States and be at least 18 years of age
* Flexibility in working PM shifts with 2 consecutive days off, which will likely be offered midweek
* Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
* Clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
* Reliable and committed attendance, performance, self-motivation, and goal attainment
* A commitment to prioritizing privacy when handling personal data
What Will Give You a Competitive Edge (Preferred Qualifications)
While not required, having the following qualifications will give you a competitive edge:
* One year of experience working in sales and at least one year of experience providing customer service
* Spanish language fluency, as Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists
Join the arenaflex Team
If you're passionate about delivering exceptional customer experiences and have a knack for connecting with others, we invite you to join our team as a Customer Experience Specialist. Apply now and take the first step towards a rewarding career with arenaflex.
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Apply Now
Ready to embark on this exciting journey with us? Click the link below to apply for the Customer Experience Specialist role.
Apply Job!About arenaflex
arenaflex is the most awarded airline for customer satisfaction, and we're committed to providing an unparalleled customer experience that sets us apart from the rest. Join our team and be part of a dynamic and supportive environment that values innovation, customer-centricity, and employee growth.
Why Work at arenaflex?
- Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
- Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits
- Paid training includes instruction, observation, exams, and performance measures
- Domestic and International Flight privileges for employees and eligible family members
- Career development programs available for your long-term career goals
- Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
What We Offer
At arenaflex, we believe that our people are our greatest asset. That's why we offer a comprehensive package of benefits and perks to support your career growth and well-being.
Join Our Team
Ready to embark on this exciting journey with us? Click the link below to apply for the Customer Experience Specialist role.
Apply Job! ``` Apply for this job