Customer Onboarding Specialist

Remote – USA As a Customer Onboarding Specialist you will be responsible for guiding customers through HubSpot software setup, tool training and strategy, and initial campaign planning. Our customers vary in size and come from many different industries, so we are looking for motivated team members who have strong communication skills, business and technical acumen, a passion for helping people, an interest in problem-solving, and the desire to improve internal Onboarding operations through a variety of projects. Ultimately, your engagement ensures customers achieve solution mastery and grow better with HubSpot. In this role, you’ll get to: Manage a diverse portfolio of businesses implementing HubSpot by delivering onboarding services focused on three key outcomes: 1) Accelerate time-to-value; 2) Encourage expansion into new product capabilities; and 3) Drive sustained product adoption and renewal; Demonstrate subject-matter expertise and the ability to provide strategic recommendations that help customers optimize processes and implement successful business strategies; Lead customers through system education that drives activation and promotes ongoing product; Evaluate customers business requirements, tech stack, and strategic objectives in order to define their implementation roadmap and ongoing growth strategy; Guide customers through product configurations, campaign set up, solution integrations, and reporting to promote user adoption and expansion into new features and functionality; Work cross-functionally with Sales, Support, Solutions and Product as applicable to implement an exceptional customer experience; and Provide consultative value positioning with existing customers leading to net-new sales opportunities for Services and Product. We are looking for people who: Have experience consulting customers through implementation and/or ongoing usage of SaaS platform technologies; Can manage multiple implementations and/or service deliveries simultaneously, driving customer success and maintaining positive attainment of respective metrics; Can advise on technical elements, including integrations and APIs, as well as strategic aspects of customer growth with HubSpot; Can effectively utilize AI solutions and other internal resources to independently address customer issues and continue to grow individual knowledge; and Demonstrate a growth mindset by seeking out learning opportunities across the organization. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy . Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$74,000—$111,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form . At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here . India Applicants: link to HubSpot India’s equal opportunity policy here . About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights. Apply tot his job Apply To this Job