Experienced Customer Service Representative – Insurance and Benefits Marketing

Join arenaflex, a leading insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, as we continue to improve the lives of our client members and internal members alike.

About arenaflex

arenaflex Affinity is a dynamic and growing organization that has been a trusted partner to many veterans' organizations for 66 years. Our mission is to provide top-notch insurance and benefits marketing services that cater to the unique needs of our clients and their members. We take pride in our commitment to excellence, innovation, and customer satisfaction. At arenaflex, we believe that our employees are the backbone of our organization, and we strive to create a work environment that fosters growth, learning, and well-being.

What We Offer

As a valued member of the arenaflex team, you can expect a comprehensive benefits package that includes:

• Health benefits, including medical, dental, and vision coverage
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional Flexible Spending Account (FSA)
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
• 10 days of vacation your first year, with an additional day added each year
• 13 paid and closed holidays each year

Job Summary

We are seeking an experienced Customer Service Representative to join our team. As a Member Benefits Advisor, you will be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we are looking for a talented individual who can make a meaningful impact.

Essential Job Functions

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft Sales

Requirements

* High school diploma or equivalent

• Two years of customer service experience, preferably in a high-volume customer call center
• Those with claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Travel and Work Schedule

* No domestic travel required

• Regular call center schedule
• First 60 days will be in-office for training
• Once training is complete, will work fully remote

Salary and Benefits

* Competitive salary of $18.00 per hour

• Comprehensive benefits package, including health insurance, 401K, and paid time off

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team today!

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