Experienced Customer Care Representative - Remote Opportunity at arenaflex

Job Summary:

We are seeking an exceptional Customer Care Representative to join our remote team at arenaflex. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, answering inbound customer service calls, and making outbound follow-up calls to resolve patient accounting questions and concerns. If you possess excellent communication skills, a passion for delivering exceptional customer experiences, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare industry expert, bringing 30 years of expertise to clients in over 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Our mission is to redefine healthcare services, and we're looking for talented individuals like you to join our team.

Essential Duties and Responsibilities:

As a Customer Care Representative at arenaflex, you will be responsible for:

• Answering inbound customer service calls and making outbound follow-up calls in a professional, service-oriented manner, ensuring timely resolution of patient accounting questions and concerns.
• Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on timely, first-call resolution.
• Document all actions during the call in proprietary software, ensuring accurate and detailed records.
• Participate in regular 1-on-1s and huddles with leadership to review performance opportunities and provide coaching.

Knowledge, Skills, Abilities:

To succeed in this role, you must possess:

• Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills.
• A professional and calming tone of voice, with complete command of the English language, free of inappropriate grammar.
• The ability to effectively summarize what transpired on a call in notes, enabling the next team member to pick up where you left off.
• The ability to facilitate conversations with others and establish an understanding of the customer's issue or reason for contact.
• The ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques.
• The ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Attentive listening skills and the ability to clearly articulate a response to the customer using appropriate voice modulation.
• Interpretation and application of reimbursement aspects of managed healthcare contracts.

Education/Experience:

* High school education or the equivalent.

• 1-2 years of prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd-party reimbursements from insurance companies and government payers is a plus.

Physical Demands:

* Ability to sit at a computer terminal for extended periods of time.

Work Environment:

* Call Center environment with headset and multiple workstations within close proximity.

• Hospital Environment may include direct patient interaction.

Compensation and Benefits:

* Pay: $14.50 - $21.80 per hour, depending on location, qualifications, and experience.

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.
• Benefits include medical, dental, vision, disability, and life insurance, paid time off (vacation & sick leave), 401k with up to 6% employer match, 10 paid holidays per year, health savings accounts, healthcare & dependent flexible spending accounts, employee assistance program, employee discount program, and voluntary benefits.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Care Representative, you will have opportunities to:

• Participate in regular training and development programs to enhance your skills and knowledge.
• Collaborate with experienced colleagues to share best practices and learn from each other.
• Take on new challenges and responsibilities as you grow in your role.
• Contribute to the development of new processes and procedures to improve customer service and efficiency.

Work-Life Balance:

We understand the importance of work-life balance, and we're committed to providing a supportive and flexible work environment. As a remote employee, you'll have the flexibility to work from home and manage your schedule to meet your needs.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals. Apply Job! Apply for this job