Experienced Customer Service Associate – Global Pharmaceutical Diagnostics

At arenaflex, we are committed to delivering precision health to improve patient lives in moments that matter. As a leading global supplier of contrast media and molecular imaging agents, our Pharmaceutical Diagnostics (PDx) business is dedicated to making a huge impact worldwide, supporting three patients every second. We are now seeking an experienced Customer Service Associate to join our team and provide outstanding customer service to our customers, overseas distributors, and subsidiaries.

Job Description

As a Customer Service Associate at arenaflex, you will play a vital role in ensuring compliance and delivering exceptional customer experiences. Your primary responsibilities will include:

• Providing an excellent service for end customers, distributors, and subsidiaries, ensuring a quality of service that meets our high standards.
• Receiving orders from customers and managing them in line with company policy and systems, following through to shipment.
• Collaborating with other arenaflex departments for dispute resolution and establishing close relationships with customers and commercial partners to gain their trust.
• Responding to customer queries in a timely and professional manner, developing solid product knowledge and a strong understanding of the Supply Chain.
• Working as part of a team, with a flexible and proactive approach to increase and maintain the quality of service.
• Building effective relationships with other departments to understand the impact on customers and service levels.
• Providing knowledge and accurate information to customers, raising quotations for customers and distributors as requested and in line with Company Policy.

Qualifications and Requirements

To be successful in this role, you will need:

• Some experience in customer service or a customer-facing environment.
• Outstanding communication skills, both written and oral.
• Competence with Excel and Word.
• Ability to manage yourself and tasks in a proactive manner.
• Excellent organizational and administrative skills.
• Attention to detail.
• A calm and analytical approach to problem-solving.
• Ability to communicate using the local language and additional languages if required.
• Ability to work the closing shift (9:30am-6:30pm EST), with a one-hour lunch break daily.

Desired Characteristics

While not essential, the following characteristics would be beneficial:

• Ability to work in a cross-functional, cross-country team environment.
• Willingness to work as part of a team and drive individual projects.
• ERP/SAP knowledge.
• Fluency in Spanish is desired.

About Us

At arenaflex, we value our employees and strive to create a culture that fosters care, collaboration, and support. With over 4000 employees serving 100+ countries, we are committed to delivering precision health to improve patient lives in moments that matter. Our total rewards are designed to unlock your ambition, giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Career Growth Opportunities and Learning Benefits

As a Customer Service Associate at arenaflex, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career growth opportunities within our global organization.
• A culture that values innovation, collaboration, and continuous learning.
• A competitive compensation package, including a salary range of $40,800.00-$61,200.00 Annual, and performance-based incentive compensation.

Work Environment and Company Culture

Our work environment is designed to support your well-being and productivity. You will have access to:

• A collaborative and dynamic work environment.
• A comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• A culture that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a Customer Service Associate at arenaflex, you can expect:

• A competitive salary range of $40,800.00-$61,200.00 Annual.
• Performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).
• A comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by September 14, 2024, and join our team at arenaflex. Apply Now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. Apply for this job