[Remote] Digital Manager (US) - Strategy, Planning & Operations

Note: The job is a remote job and is open to candidates in USA. TD Bank is one of the world's leading global financial institutions, and they are seeking a Digital Manager to manage the creation, execution, and documentation of long-term business strategies and roadmaps. This role involves developing innovative business capabilities and enhancing digital customer journeys in collaboration with various business units.

Responsibilities

• Develops and executes the long-term strategic plan and associated roadmaps for the capabilities assigned, ensuring they align with the broader Digital vision
• Provides the recommended sequencing for change and delivery of the new / existing capabilities assigned
• Develops new functionalities to complement current customer communication channels
• Interacts, collaborates and helps influence peers and business partners to ensure alignment to the long-term strategic plan and associated roadmaps of the capabilities assigned
• Proactively positions the capabilities assigned with senior leaders to actively understand and address evolving business needs
• Understands qualitative and quantitative business levers to influence change; optimize the complete customer journey through process, technology, and customer experience improvements
• Supports customers' banking needs in their channel of choice with a focus on migrating sales and servicing transactions from assisted channels to Digital
• Uses forward thinking and identify impacts of an initiative on an individual business, by determining needs / requirements / priorities and defining options and achieving consensus on approaches, where possible
• Builds the business case and defines the rollout plan in collaboration with the senior management and other partners
• Provides guidance during frequent interactions with the working group and business leads; Act as an advocate for the capabilities (for the area of responsibility)
• Manages the ongoing sustainment model through performance monitoring, enhancements and optimizations
• Adheres to enterprise frameworks or methodologies that relate to Digital activities within the business area
• Drives the successful execution of the end-to-end lifecycle of assigned key business capabilities including the end to end financial ownership, ongoing optimization (people, process, enablers), ongoing sustainment oversight including user adoption and engagement
• Supports Senior Management as a subject matter expert for delivering the next evolution of key capabilities
• Sets and drives achievement of digital sales and servicing targets, optimizing distribution between assisted channels and Digital
• Attends and participates in internal and external industry committees and/or conferences for capabilities assigned
• Identifies and manages risks (market, operational, technology) associated with the business area
• Identifies and implements process improvements that reduce costs or create capacity within capabilities assigned
• Manages vendor partners, as applicable, to obtain assistance in defining capabilities and roadmap for the business
• Works with partners to ensure all tools are in place for successful sustainment of the capabilities assigned; Oversees the development of operations / sales / technology support tools and templates for impacted employees; Ensures communication and change management strategies are in place
• Is the point of contact for the business and various business partners, like Marketing, Project Delivery, Technology Delivery, Operations, etc. on any day-to-day inquiries or BAU changes
• Clearly defines capability success metrics around overall effectiveness for capabilities assigned and track progress
• Develops portfolio dashboard, for capabilities assigned, that could include testimonials and portfolio metrics for reporting to business lines; the report would include successes and challenges and trends frequency of reporting
• Actively seeks feedback from users and support areas including the various business partners like Project Delivery, Technology Delivery, Operations, etc
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk initiatives / activities as necessary
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Manages through ambiguity, lead Planning efforts through PI Planning and other Agile efforts
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Skills

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

Company Overview

• The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). It was founded in 1852, and is headquartered in Wilmington, Delaware, USA, with a workforce of 10001+ employees. Its website is https://www.td.com.

Company H1B Sponsorship

• TD has a track record of offering H1B sponsorships, with 1 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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