Senior Data Analyst, Customer Experience Platform – Join arenaflex's Dynamic Team

At arenaflex, we're revolutionizing the way restaurants adapt, take control, and thrive in a rapidly changing industry. As a Senior Data Analyst on our Customer Experience Platform team, you'll play a pivotal role in helping us build a restaurant platform that's truly exceptional. You'll work closely with our product teams to understand our customers' behavior, identify areas for improvement, and inform our R&D efforts. If you're passionate about solving complex problems, getting to the ground truth, and driving business growth through data-driven insights, we want to hear from you.

About arenaflex

arenaflex is a scaling team with high ambitions and a focus on experimentation, testing, and iteration. We operate like a small startup, but with the resources and expertise of a larger organization. Our team is passionate about building a platform that helps restaurants succeed, and we're committed to creating an inclusive and supportive work environment that fosters growth and innovation.

Responsibilities

As a Senior Data Analyst on our Customer Experience Platform team, you'll be responsible for:

• Partnering with counterparts in product, engineering, finance, and operations departments to produce analyses, datasets, and data models that inform product development and drive business growth
• Developing deep systemic knowledge of data from operational systems (e.g., CRM or ERP software) and strategies for continuous improvement of reporting capabilities
• Prototyping SQL queries to create datasets that support product, operational, and revenue reporting needs
• Building tools and dashboards to automate reporting and generate insights that drive business decisions
• Proactively identifying areas outside the regular stream of business requests where analytics can add value and driving initiatives to address these areas
• Collaborating with cross-functional teams to ensure data accuracy, completeness, and quality
• Developing and maintaining robust data pipelines and ETL processes to support business needs
• Communicating complex data insights and recommendations to stakeholders and driving business outcomes

Requirements

To succeed in this role, you'll need:

• A Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas)
• 3+ years of professional experience in BI, Data Analytics, Data Engineering, or similar roles, with a focus on understanding user and behavioral data and its relationship to business outcomes
• Strong SQL and data modeling skills, with experience working with large datasets and complex queries
• Advanced knowledge of ETL and data pipelining practices, with experience using tools like Airflow, dbt, and Python
• Ability to disambiguate stakeholder needs and requirements, with excellent communication and collaboration skills
• Experience working with operational data sources, such as Netsuite, Salesforce, and RevPro/Zuora Revenue
• Familiarity with Financial and Accounting concepts, data, and reporting
• Experience with data visualization tools like Hex, Looker, and Snowflake

Bonus Ingredients

If you have experience in a high-growth tech or SaaS company, or have worked with backend data from operational sources, we'd love to hear about it. Additionally, if you have experience with tools like GitHub, AWS, and Python, you'll be well-suited for this role.

Our Spread of Total Rewards

At arenaflex, we strive to provide competitive compensation and benefits programs that attract, retain, and motivate the best and brightest people in our industry. Our total rewards package includes:

• Competitive base salary range: $92,000 - $147,000 USD
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Flexible work arrangements, including remote work options
• Professional development opportunities, including training, mentorship, and conference attendance
• A dynamic and inclusive work environment that fosters growth, innovation, and collaboration

We are arenaflex

Diversity, Equity, and Inclusion are baked into our recipe for success. We believe that our employees are our secret ingredient, and when they're powered to succeed, arenaflex succeeds. We're committed to creating an accessible and inclusive hiring process, and we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

Ready to make a change? Apply today!

If you're passionate about data-driven insights, business growth, and innovation, we want to hear from you. Apply now to join our dynamic team and help us build a restaurant platform that's truly exceptional. Apply Job! Apply for this job