Experienced Full Stack Contact Center Agent - Customer Service Representative (Remote)

At arenaflex, we're committed to providing exceptional customer service and quality healthcare services to our members. As a key member of our dynamic team, you'll have the opportunity to work from the comfort of your home while making a meaningful impact in the lives of our customers. We're seeking a highly skilled and motivated Contact Center Agent to join our team, and we're excited to offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing quality services to our members. With a strong commitment to customer satisfaction and employee well-being, we strive to create a positive and inclusive work environment that fosters growth and development. As a remote Contact Center Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a difference in the lives of our members.

Responsibilities

As a Contact Center Agent, you'll be responsible for:

• Interacting with providers and members by phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by arenaflex
• Transferring calls from members and providers to the appropriate department
• Following up on inquiries and complaints that have not been resolved
• Interacting with customers to provide information in response to inquiries about products and services
• Performing research on billing inquiries and claims to provide payments and refunds
• Acting as a liaison between various departments to address concerns
• Identifying, researching, and resolving customer issues using the computer system
• Following up on customer inquiries not immediately resolved
• Researching member/provider billing and claims issues
• Researching payment and refund issues
• Handling and resolving customer complaints
• Ability to navigate through automated information systems to analyze the caller's situation
• Ability to perform in a fast-paced, changing environment
• Speaking in a way the customer can understand
• Serving as a liaison between the customer and various departments
• Other duties as assigned by the management team related to job functions (sorting incoming faxes, correspondence, fax transportation forms, etc.)
• May be required to work some overtime as the business requires
• May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change
• Demonstrates the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better

Minimum Qualifications

* High School Diploma or GED

• Work experience in a face-to-face or call center environment
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to arenaflex customers
• Work experience using a corporate email system
• Experience navigating through system applications on a desktop computer or laptop
• Adapt to a fast-paced and ever-changing environment
• Flexibility to work evening and weekends due to business needs

Preferred Qualifications

* HIGHLY Preferred - Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish

• Healthcare industry work experience
• Call Center experience in a metrics-driven environment
• Previous healthcare work experience interacting with members and/or providers

Compensation and Benefits

As a Contact Center Agent, you'll receive a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Incentive and recognition programs
• Life insurance
• 401(k) contributions
• Flexible Reimbursement Accounts
• Employee Assistance Plan
• Healthfirst 401(k) plan
• And much more!

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. As a Contact Center Agent, you'll have opportunities to advance your career in various areas, including:

• Performance support
• Senior Agent roles
• People leader roles
• Business analytics
• Workforce effectiveness
• And other areas

Work Environment and Culture

As a remote Contact Center Agent, you'll work from the comfort of your home while being part of a dynamic team that's passionate about delivering exceptional customer service. Our company culture is built on the values of:

• Customer satisfaction
• Employee well-being
• Inclusivity
• Growth and development
• Collaboration
• Innovation

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Note:

The hiring range for this position is $34,091 - $52,000, depending on your location and experience. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job