Experienced Customer Service Specialist - Extended Hours (Work from Home Flexibility) with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist - Extended Hours, you'll play a vital role in providing enthusiastic, professional-quality service to customers and arenaflex personnel, both internally and externally, through traditional and digital channels. If you're passionate about delivering outstanding customer service, have a strong work ethic, and thrive in a remote work environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions to our clients. Our mission is to empower individuals and businesses to achieve their financial goals through exceptional service, cutting-edge technology, and a commitment to excellence. As a remote worker with arenaflex, you'll be part of a dynamic team that values flexibility, collaboration, and continuous learning.

Key Responsibilities

As a Customer Service Specialist - Extended Hours, your primary responsibilities will include:

• Efficiently serving the needs of internal and external customers through inbound telephone calls, email, and online chat support
• Responding to customer inquiries and problems concerning their accounts, gathering necessary information to document and resolve customer issues
• Maintaining accurate records of customer interactions, including telephone call statistics and account information
• Adhering to the highest standards of customer confidentiality and data security in a remote work environment
• Processing telephone transfers, loan payments, and stop payments requests made by phone
• Monitoring and responding to online chats from our website
• Maintaining and applying knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts
• Resetting electronic banking PINS, duplicating statements requests, and answering debit card inquiries
• Assisting customers with Internet Banking and Bill Pay, including resetting passcodes, assisting with log-in, and guiding through the Internet Banking website
• Providing video Teller assistance for ITMs
• Identifying sales referral opportunities and making appropriate referrals and participating in sales campaigns as identified

Additional Responsibilities

As a remote worker with arenaflex, you'll also be responsible for:

• Maintaining accurate department records
• Staying up-to-date on all bank products and services
• Cross-selling to existing and prospective customers
• Participating in sales campaigns and identifying sales referral opportunities
• Performing any other duties assigned by your supervisor

Job Qualifications

To be successful in this role, you'll need to possess:

• High school graduate or equivalent
• Extensive knowledge of deposits, loans, and banking products and services with a minimum of two years customer service experience or related experience
• Financial Call Center experience preferred but not required
• Ability to work independently and as part of a remote team
• Ability to perform repetitive tasks and multitask
• Ability to work from home in a remote position
• Ability to sit for extended periods of time
• Ability to travel to the office for periodic meetings and training
• Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
• Attention to detail
• Relationship builder
• Flexible and dependable
• Good communication skills, both verbal and written
• Demonstrates proficiency and commitment to excellence in performance of duties

Standards of Performance

As a remote worker with arenaflex, you'll be expected to:

• Report to work in a timely manner using secure remote connection
• Complete work accurately and efficiently
• Avoid distractions and use the right technology and follow the "Work from Home" guidelines
• Maintain a positive work environment with coworkers and customers
• Conduct customer relations in a manner that will enhance the overall marketing effort of arenaflex
• Provide courteous and professional service to all customers
• Meet technical requirements, including internet speed test (10 Mbps download/5 Mbps upload, with a latency of 50ms or less)

Remote Worker Agreement

As a remote worker with arenaflex, you'll be required to sign a Remote Worker Agreement, which outlines the terms and conditions of your remote work arrangement. This agreement includes:

• Employment at will: Both parties understand that the employment of the Remote Worker is on an "at-will" basis, which means that either party may terminate employment at any time, for any reason whatsoever, with or without cause, except as prohibited by applicable federal or state law.
• Termination of Remote Worker Agreement: Either party may terminate the Remote Worker Agreement, with or without cause, upon reasonable notice to the other party.
• Job Performance/Impact: This agreement is subject to, but not limited to, the employee satisfying the following conditions on a continuing basis:

+ The employee shall perform all job duties at a satisfactory performance level + The employee's work schedule does not interfere with normal interactions with his/her supervisor, co-workers, or customers + The employee's work schedule does not adversely affect the ability of other company employees to perform their jobs

• Work hours: Remote work hours will be defined by bank management and should not be changed unless approved by bank management.
• Workspace: Employee agrees to designate a workspace within their remote work location for placement and installation of equipment to be used while working remotely.
• Virtual Meetings/Call: When an Employee can be seen or heard during a virtual meeting/call, he or she will adhere to the following:

+ Avoid background noise + Avoid eating, smoking, or vaping + Keep yourself muted during video or audio conferencing unless you are speaking + Follow the bank's "Personal Appearance Dress Code" + Give your full attention to the meeting or customer as if you were face to face

Why Join arenaflex?

As a remote worker with arenaflex, you'll enjoy:

• Flexible work arrangements that allow you to balance your work and personal life
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Competitive compensation and benefits package
• State-of-the-art technology and equipment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply for this job