Systems Support Specialist

Members 1st Federal Credit Union is a growing organization focused on creating a supportive and inclusive environment. The Systems Support Specialist role involves providing technical and administrative support across HR information systems and learning systems, ensuring data integrity and a smooth user experience.

Responsibilities

• Support data entry, user account setup, and maintenance in HR systems, including the Human Resources Information System (HRIS) and Learning Management System (LMS)
• Assist in generating standard and custom reports, preparing dashboards, and reviewing data for accuracy and trends
• Provide technical and administrative support for training assignments, completions, and tracking within the LMS
• Help create and distribute training surveys and analyze basic feedback data to support program improvements
• Maintain system documentation, job aids, and standard operating procedures in collaboration with senior team members

Skills

• 0-1 years of related experience
• General and business knowledge equivalent to a bachelor's degree
• Familiarity with PCs and applicable software
• Excellent verbal and written communication skills
• High attention to detail
• Ability to read, analyze, and interpret general business information
• Ability to effectively present business information and respond to questions from groups of managers, employees, and others
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
• Industry certifications SHRM-CP, SHRM-SCP

Benefits

• Fantastic healthcare
• Paid benefits
• Opportunities for professional advancement
• Work-life balance

Company Overview