Claims Representative- Auto Physical Damage

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Claims Representative to join their Auto Physical Damage team to investigate, evaluate, negotiate, and resolve multi-line insurance claims as assigned.

Responsibilities

• Handles high volume, low-to-moderate complexity claims within settlement authority
• Ensures customer service excellence
• Investigates and reviews policy forms, facts, and documents that are related to claims to make appropriate decisions on claims resolutions
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure the current status of claims is clearly documented at all times
• Provides direction to outside resources
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation
• Gathers input and makes recommendations to solve problems of moderate complexity
• Deals with moderately complex problems that must be broken down into manageable pieces
• Sees relationships between problem components and prioritizes them
• Utilizes knowledge, experience, and available resources to find solutions
• Participates in development of improvements and helps implement changes
• Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors
• Travels for field work as required
• Performs special projects and other duties as assigned

Skills

• Understanding of industry practices, standards, and claim concepts
• Prior claims experience
• Ability to multitask and solve problems
• Proficient oral and written communication skills
• Strong negotiation and relationship-building skills
• Analytical with ability to exercise sound business judgment
• Good time management skills
• Bachelor's degree or equivalent related experience
• Working toward AIC or AINS certification is preferred
• Proficient use of various core systems, office and computer equipment, and software packages

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Company Overview