Business Banking Virtual Relationship Manager

KeyBank is seeking a Business Banking Virtual Relationship Manager to actively manage a portfolio of clients within the Business Banking segment. The role involves promoting financial products and services, maintaining client relationships, and engaging with partners to enhance client experience and retention.

Responsibilities

• Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking relationship(s)
• Proactively call on a portfolio of assigned clients within set interval periods to address service or business-related needs
• Promote and cross-market products and services to clients by keeping clients informed of products, services, special promotions, and providing appropriate financial solutions via consultative review and proactive contact
• Make joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engage Business Banking RMs, Branch Managers, and/or other specialty partners on role assigned sales opportunities
• Review financial statements, assess credit lines, and renew loans
• Identify opportunities to lend in the form of a business loan and complete associated lending responsibilities
• Aggressively maintain client retention and mitigate profitable client run-off
• Responsible for various operational tasks while acting as a bank advocate and advisor to the client
• Manage all administrative tasks associated with client portfolio to ensure all clients are within bank compliance
• Embrace a virtual team model and enhance the professional atmosphere that leads to a successful sales environment
• Strategically manage unprofitable and/or anticipated exiting client relationships
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Skills

• Associate's Degree or equivalent experience (required)
• A minimum of 1 year of experience in a comparable or skill transferrable role, demonstrating strong customer service & selling skills required
• A minimum of 1 year of experience in extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues required
• Small Business lending experience required
• Ability to build trust by taking a client-centric approach
• Deploys a long-term, innovative approach to problem-solving and decision-making with clients to build the relationship and generate solutions
• Demonstrates expertise within defined industry or geography (vertical/sub-vertical) and within product set
• Exhibits a relentless focus on creating and driving revenue growth and generating results
• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions
• Uses structured sales methodologies, principles, and practices without losing sight of the client and environment
• Understands Key's risk culture and effectively manages risk/reward trade-offs
• Maintain and nurture client relationships through regular communication and financial advice
• Understand and promote various banking products and services to meet client needs
• Independently package and present credit deals, ensuring thorough analysis and compliance with lending policies

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