Mortgage Funder - RFA Mortgage Corporation
RFA Mortgage Corporation is a leading Canadian-owned real estate firm specializing in Prime lending. The Mortgage Funder will be responsible for the day-to-day fulfillment of back office operational activities, ensuring timely and accurate processing of mortgage files and providing exceptional customer satisfaction.
Responsibilities
- Analyze data from various sources to prepare file for instruction
- Monitor and prioritize requests for instructions, documentation, and funds advance
- Prepare mortgage documentation for inclusion in Instructions to Solicitor
- Review and approve all Solicitor Documentation
- Manage team(s) daily funding pipelines
- Monitor and prioritizing requests received by email
- Respond to internal requests regarding general file status or issues
- Correct data entry errors as they appear on exception reporting
- Follow up with solicitors for all Final reports that fall outside our 120-closing mark
- Monitor and respond to inquiries and concerns received from Treasury, Underwriters, clients and their mortgage brokers and solicitors regarding file status or issues
- Assist with any other Funding department activities as required
- Other general administrative duties or special projects as assigned
- Maximize the efficiency and effectiveness of the funding function by maintaining an environment of continuous improvement and recommend process and procedures to streamline activities
- Investigate internal and external customer complaints and track complaints until resolved or escalated to the Designated Officer
- Performing other duties and assist with special projects, as required
- Provide exceptional customer satisfaction to clients
- Ensure all inquiries are effectively and accurately invested, responded to, and resolved to the satisfaction of clients
- Ensure Mortgage advancements are accurate and sent in a timely manner
- Work in liaison with our servicers
Skills
- A high level of proficiency with Microsoft Office products
- General knowledge of basic accounting principles an asset
- Previous experience with mortgage products, specifically in relation to customer service, administration processes, funding, and legal documentation an asset
- Strong attention to detail
- Strong PC skills, including the ability to learn new systems quickly
- Positive and enthusiastic attitude
- Excellent interpersonal, communication and customer service, and support skills
- Manage multiple priorities while maintaining a high level of quality on all deliverables
Benefits
- Health & Dental Care
- Vision Care
- RRSP Match
- Health & Wellness Spend
- Vacation & Personal Days
- Hybrid working environment
Company Overview