Bilingual Enrollment Coordinator

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Enrollment Coordinator is responsible for managing potential employer of record providers and ensuring all hiring requirements are met, while maintaining communication with Regional Center staff regarding consumer services.

Responsibilities

• Manage onboarding provider applications and requirements
• Daily follow-up with all applicants in the pipeline process
• Verification of employment eligibility requirements and nationwide criminal background check Clearance
• Accurately and consistently update Salesforce and Annkissam with candidates’ proper status throughout the entire hiring process
• Process and clear files in the pipeline and match providers with appropriate Regional Center Consumers
• Manage proper enrollment of interns in the Paid Internships Program including coordination with the Regional Center, worksite, and employment agency (if applicable)
• Assist in collecting and gathering required data and documents for annual Paid Internships Program (PIP) reporting to Regional Centers, as well as for annual Regional Center audits
• Respond to consumer questions and concerns regarding services
• Manage and maintain program preparation functions, including but not limited to proper documentation for services
• Other duties and ad hoc projects as assigned
• Owns reporting and dashboards for your role within the branch office
• Ongoing compliance with up-to-date requirements (CPR/FA, maintaining files)

Skills

• Fluency in Spanish is required
• 1-2+ years of customer service experience
• Problem solving skills
• Strong interpersonal and communication skills
• Energetic self-starter
• Able to exercise discretion with confidential information
• Ability to stay organized with growing client list and keep up with multiple follow ups
• Time Management

Company Overview