[Remote] Billing Operations Analyst

Note: The job is a remote job and is open to candidates in USA. RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Billing Operations Analyst to support invoicing and revenue functions for multiple Commercial Print manufacturing plants, coordinating with various teams to ensure accurate customer account maintenance and billing processes.

Responsibilities

• Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution
• Prepare and develop metric reporting for the platform
• Research and resolve billing-related credits and rebill requests
• Assist billers with resolving MDTS taxation and RMS drop shipment file load issues
• Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems
• Develop and document best/standard practices and procedures for billers to perform various tasks
• Participate in team calls and projects for process improvement
• Become an expert on WCSS billing system and in troubleshooting errors or questions from billers
• Work with billers to implement changes and set up follow-up procedures
• Reconcile shipping/inventory discrepancies that impact revenue/invoicing criteria
• Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles
• Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis
• Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream

Skills

• Proven analytical skills
• Excellent problem-solving skills
• Demonstrated organizational skills
• Good oral and written communication skills
• Ability to work in a team environment

Benefits

• Medical
• Dental
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

Company Overview

Company H1B Sponsorship