[Remote] Project Manager II, IRT Client Services

Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The role involves managing assigned IRT studies to ensure timely delivery of study drugs and maintaining data integrity, while also fostering strong client relationships throughout the study process.

Responsibilities

• Act as main point of contact for the client during study maintenance
• Organize or participate in regular client meetings
• Respond to all client requests in a timely manner
• Manage budget and Change Orders (Cos) as required
• Provide regular updates to client on study related information
• Proactively review supply strategy for improvements and identify risks
• Periodically review study data to identify trends or issues
• Author data change requests based on client’s need
• Pre-approve data change requests raised by Helpdesk staff
• Coordinate the implementation and review of the data changes
• Review Helpdesk tickets that get escalated from Helpdesk to Project Management
• Take appropriate actions to resolve the tickets as quickly as possible
• Initiate updates to Helpdesk study guides
• Draft study specific user guides and finalize based on PM comments
• Investigate issues and manage them through to resolution
• Review study alerts and action or escalate as appropriate in a proactive way
• May provide information and training to new hires
• May attend Investigator Meetings, or participate in client audits (representing study)
• May manage System Change Requests (SCRs) for bug fixes other than the category of 'PMG'
• Work with a system design PM, assisting with User Guides and Helpdesk study guides for SCRs as needed
• Other related duties as required by business need

Skills

• Bachelor's degree or equivalent combination of education, training and experience required
• 6 months to 3 years clinical research or project management experience required
• Strong customer service ethic, always providing excellent service to both internal and external ‘clients'
• Confident in working with external Clients
• Accountable to perform tasks on-time, and with high quality
• Excellent written and verbal communication skills
• Strong team player with ability to work independently
• Solid organizational skills including attention to detail and multi-tasking skills
• Good problem solving and analytical skills
• Ability to learn a technical system (continued development of technical aptitude)
• Strong IT skills and working knowledge of Microsoft Office
• Experience working in a customer service environment

Benefits

• Incentive plans
• Bonuses
• Health and welfare and/or other benefits

Company Overview

Company H1B Sponsorship