[Remote] Remote Veterans Case Manager

Note: The job is a remote job and is open to candidates in USA. Jan Dils, Attorneys at Law has been helping clients fight for disability benefits since 1994. The Remote Veterans Case Manager is responsible for assisting Veteran clients with their legal disability claims and providing high-quality technical services in a high-volume environment.

Responsibilities

• Be dedicated to clients by returning all emails and voicemails within 24 hours
• Become an expert on our Case Management Software that you will be using daily
• Ensure clients stay well informed regarding the status of their claim
• Become an investigator by obtaining medical evidence to support claims
• Be excellent with time management by maintain task list goals
• Develop case strategies to determine the paths of case success and educate the client on what is needed for case success
• Provide client assistance with any needed paperwork throughout the life of the claim
• Guide our clients as they navigate the complexity of the Veterans Disability process
• Quality is extremely important to our firm. That’s why we have the standards of maintaining at least a 90% on quality scores

Skills

• Compassionate individual to help clients understand the requirements and status of their legal case
• Ability to build client loyalty and trust by providing high quality technical services in a high-volume environment
• Effective communication skills
• High level of accountability
• Dedication to clients by returning all emails and voicemails within 24 hours
• Expertise in Case Management Software
• Ability to ensure clients stay well informed regarding the status of their claim
• Ability to obtain medical evidence to support claims
• Excellent time management skills by maintaining task list goals
• Ability to develop case strategies to determine the paths of case success and educate the client on what is needed for case success
• Ability to provide client assistance with any needed paperwork throughout the life of the claim
• Ability to guide clients as they navigate the complexity of the Veterans Disability process
• Ability to maintain at least a 90% on quality scores

Benefits

• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Set Work Schedule – No Working Crazy Schedules!
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – No commute – Work from home!
• Equipment Supplied - No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration.

Company Overview