Experienced Customer Service Representative (Nights and Weekends) Full-Time at arenaflex
Join the arenaflex Expedited Resolutions Team as a Customer Service Representative and become an integral part of delivering exceptional experiences to our VIP customers. As a best-in-class team, we pride ourselves on creating unforgettable moments from the point of purchase to the gates of the event. If you're passionate about solving unique issues, sharing your technical expertise, and handling multiple tasks effectively, we want to hear from you.
About arenaflex
arenaflex is a leading ticket marketplace that connects fans and sellers in a seamless and secure environment. With a commitment to excellence, we strive to provide the best-in-class customer experience, and we're looking for talented individuals to join our team. As a Customer Service Representative, you'll play a critical role in connecting our VIP customers to the events that excite them.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
* Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail
* Developing and presenting solutions to fan issues efficiently and effectively
* Updating internal order notes appropriately and ensuring proper procedures are followed during all fan and seller interactions
* Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
* Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience
Role Expectations and Progression
As a Customer Service Representative, your role expectations will progress as follows:
* 30 days in:
+ Complete new hire orientation, gaining the resources you need to be successful
+ Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers
+ Acclimate to team and company norms, business objectives, and arenaflex values
+ Understand the flow of buyer orders and entry-level call inquiries
+ Become familiar with company policies and processes
+ Navigate and resolve non-complex calls
+ Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety
* 90 days in:
+ Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety
+ Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
+ Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts
* 180 days in:
+ Apply methods to execute individual tasks that positively impact the team
+ Play an active role in continued learnings to advance skill sets necessary for team goals
+ Competent on industry nuances and company policies
+ Manage highly complex, escalated, and high-value contacts without guidance
+ Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities
What You'll Bring
To succeed as a Customer Service Representative, you'll need:
* Work experience in customer service in retail or service-related industry
* Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality
* Excellent empathy, confidence, and patience
* Written communication skills with an aptitude for grammar and spelling accuracy
* Capable of multitasking in a fast-paced environment
* Self-reliant and ability to work with minimum supervision
* Research skills to troubleshoot customer issues
* Willing to be flexible in work hours where needed
* Genuine interest in live events, sports, and entertainment
Work Schedule
As a Customer Service Representative, you'll work a hybrid schedule with:
* The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
* Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off
* Hours are: 3:30pm-12:00am
* Hybrid model, not fully remote. 3 days in office and 2 days at home
Bonus & Overtime Eligibility
As a Customer Service Representative, you'll be eligible for:
* $40,000 base salary with overtime eligibility
* Bi-Annual bonuses
* Annual equity grant
* Any hours worked over 40/week are overtime eligible
What You'll Get at arenaflex
As a Customer Service Representative, you'll enjoy:
* Seeing your favorite live events and performers on us!
* Working in a hybrid environment that provides the option to split time between your home and a brand-new, perk-filled office space
* Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs
* Earning additional income through bonus incentives
* Saving for your future through 401K Matching
Apply Now
If you're passionate about delivering exceptional customer experiences and joining a best-in-class team, apply now to become a Customer Service Representative at arenaflex.
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Join the arenaflex Team
Apply now to become a Customer Service Representative at arenaflex and start delivering exceptional customer experiences.
Apply Job! ``` ```htmlAbout arenaflex
arenaflex is a leading ticket marketplace that connects fans and sellers in a seamless and secure environment.
Our Mission
We strive to provide the best-in-class customer experience and create unforgettable moments from the point of purchase to the gates of the event.
Our Values
- Excellence
- Empathy
- Confidence
- Attention to detail
- Professionalism
What We Offer
As a Customer Service Representative at arenaflex, you'll enjoy:
- Seeing your favorite live events and performers on us!
- Working in a hybrid environment that provides the option to split time between your home and a brand-new, perk-filled office space
- Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs
- Earning additional income through bonus incentives
- Saving for your future through 401K Matching
Apply Now
Apply now to become a Customer Service Representative at arenaflex and start delivering exceptional customer experiences.
Apply Job! ``` Apply for this job