[Remote] CRM SALESFORCE ADMINISTRATOR (REMOTE)

Note: The job is a remote job and is open to candidates in USA. City Colleges of Chicago (CCC) is the largest community college system in Illinois, providing education to over 70,000 students annually. The CRM Salesforce Administrator will work with the team to maximize the effectiveness of the CRM system, ensuring it meets recruitment and retention goals while enhancing user experience through technical solutions and process improvements.

Responsibilities

• Remotely provides day-to-day leadership to ensure continuous improvement of utilization, adoption, and effectiveness of CCC’s CRM
• Remotely supports users in adoption of CRM platform, ensuring that the CRM is fully incorporated into department workflows and that there is no need for 'shadow systems.'
• Creates and maintains workflows to automate routine CRM based tasks and streamline business operations
• Works remotely with stakeholders across the organization to develop requirements, obtain necessary sign-off, and translate into functional and/or technical specs for the appropriate development team
• Participates remotely in key strategic events and meetings as required to drive CRM strategy
• Keeps a keen eye on the impact of customizations and enhancements against total cost of ownership
• Creates and/or assigns proper security roles to fit new user types. Grants and removes access appropriately as staffing changes occur
• Communicates best practices and tips to drive user adoption and effectiveness
• Assists in evaluating and communicating new release information from Salesforce
• Remotely works closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes throughout the organization, including: Enrollment, Recruitment, Fundraising, Marketing, Outreach, Alumni Management and other core business areas
• Develops, deploys, publishes, and ensures action orientation for dashboards and reports
• Enforces data quality controls
• Remotely manages day-to-day monitoring of data integrations between Salesforce and key CCC systems
• Completes and/or monitors bulk updates to correct data issues
• Creates quality assurance test cases for functionality and data enhancements, manages the quality assurance testing and verifies results
• Remotely assists with training both new and existing users as the system continues to grow and evolve
• Completes regular internal system audits
• Provides input on the selection of 3rd party tools which extend the functionality of the CRM
• Remotely assists other key CRM team members with execution of tasks in Marketing Cloud as needed
• Coordinates remotely with external team resources or consultants as required

Skills

• Bachelor's degree from an accredited college or university
• Three years of relevant experience with Salesforce Administration certification preferred
• Employees working remote are responsible for providing a stable internet environment with a connection speed of at least 300 megabytes per second (Mbps)
• Robust understanding of how business requirements translate to automated workflows
• Ability to drive a proactive strategy to ensure the success of a multi-phase implementation while adapting to changing needs of the organization
• Ability to be process-oriented while paying close attention to details
• Ability to work with people of varying technical skills from all levels of the organization and to be the go-to person for users
• Strong project management, data management, and training and support skills
• Exceptional written and verbal communication skills
• Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)
• Three years of relevant experience with Salesforce Administration certification preferred
• Previous experience with enterprise email systems/marketing platforms desirable
• Previous experience in an end-user technical support role desirable

Benefits

• Excellent health and welfare benefit package
• Long-term savings and investment programs including 403(b) & 457(b) Investment Plans
• A pension plan with the State University Retirement System (SURS) Plan
• Generous vacation, holiday, personal and sick days
• Tuition reimbursement

Company Overview

• City Colleges of Chicago is a school. It was founded in 1911, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.ccc.edu/Pages/default.aspx.

Company H1B Sponsorship

• City Colleges of Chicago has a track record of offering H1B sponsorships, with 3 in 2024, 1 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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