Compensation Specialist

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Compensation Specialist will manage compensation administration for advisors across multiple distribution channels, ensuring compliance and timely processing while supporting both internal and external customers.

Responsibilities

• Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements
• Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines
• Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment
• Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)
• Ad-hoc complex, escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution oriented responses
• Communicate clearly and concisely to support problem resolution in the shortest possible timeframe and support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units
• Conduct ad-hoc analysis as required, leveraging MS Excel and other tools
• SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels
• Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience
• Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes
• Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements
• Ownership of documentation by Identifying gaps, assess, log and own knowledge management (YODA) documentation updates

Skills

• Exceptional oral and written communication skills
• Strong mathematical, analytical and problem-solving skills
• Intermediate/advanced MS Excel user
• Organizational and priority management skills with strong attention to detail
• Demonstrated coaching and mentoring skills
• Solution oriented, demonstrated judgement and decision making skills
• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
• Proficient with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Lotus Notes, Repsource)
• Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts

Benefits

• Health
• Dental
• Mental health
• Vision
• Short- and long-term disability
• Life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada including holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview