Customer Success Manager (Toronto)

McGraw Hill is a leader in education innovation, and they are seeking a Customer Success Manager to act as a trusted advisor to faculty at higher educational institutions. The role involves managing customer relationships, growing revenue, and enhancing platform usage through strong relationship-building with stakeholders.

Responsibilities

• Meet and exceed retention targets including closing renewal opportunities
• Pitch and design the implementation process to customers and deliver the strategy by gaining clear commitments with customers
• Offer data that encourages usage of additional features within courseware products to enhance teaching outcomes
• Facilitate the sales process with customers to upgrade to new versions of our products and platforms by asking for new leads during the process
• Assign implementation tasks to the Customer Success and Implementation team
• Build strong and trusted relationships with all MH stakeholders

Skills

• Post-secondary degree/diploma ideally in business or management
• 1-3 years' digital software sales experience with proven track record of achieving/exceeding targets
• Superior interpersonal and communication skills with a customer-centric focus
• Demonstrates passion and interest in technology-enabled educational solutions
• Self-starter with excellent time management and organizational skills
• Creative problem-solving ability and the ability to excel through change
• Data-driven mindset, ability to deliver platform demonstrations and manage relationships effectively
• Strong technical skills and experience with Microsoft Office and SalesForce
• A driver's license and the ability to travel up to 40% of the year

Benefits

• A car allowance
• Annual sales incentive plan

Company Overview