Experienced Customer Support Specialist – Luxury Home Furnishings and Window Coverings

At arenaflex, we pride ourselves on being a leading provider of luxury home furnishings and window coverings that reflect our customers' unique personalities. Our extensive range of sleek and modern pieces, timeless classics, and elegant drapes, blinds, and other window coverings cater to every taste and style. As an authorized dealer of Hunter Douglas window coverings, we empower our customers to control home light with style. Our team of experienced interior designers is dedicated to helping clients bring their vision to life, whether it's refreshing a single room or redesigning an entire home. We guide our clients through the process from initial concept to final installation, ensuring a seamless and satisfying experience. Join our dynamic team at arenaflex and become an integral part of our customer support journey!

Responsibilities:

As an Experienced Customer Support Specialist, you will be responsible for:

• Managing order processing for customers using proprietary order-entry systems
• Collaborating with customers, sales representatives, and sales management over the phone and email to resolve queries, provide product information, and expedite orders
• Handling incoming calls and emails from customers, addressing their concerns, and resolving issues promptly
• Demonstrating strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively
• Working closely with our technical support and collection personnel to resolve customer problems and expedite orders
• Processing purchase orders and restocking inventory in a timely and accurate manner
• Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction
• Answering pricing and product inquiries
• Executing contract maintenance and informing customers of pricing contract changes
• Performing other duties as assigned by management

Requirements:

To succeed in this role, you will need:

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Proficiency in Microsoft Office, including Word, Excel, and Outlook (preferred)
• Great follow-up skills, excellent verbal and written communication skills, and the ability to write legibly with correct spelling, grammar, and punctuation
• Self-starter mentality and ability to work independently
• Effective working in teams to achieve departmental objectives
• Ability to analyze situations and resolve problems, such as consolidating shipments from various suppliers and ensuring documentation for export is correct

Benefits:

As a valued member of our team, you can expect:

• Competitive hourly rate: $25-$45 per hour
• Comprehensive medical, dental, and vision offerings
• Weekly direct deposit
• Paid holidays and personal time off
• 401(k) with match
• Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages
• Prepaid legal and employee assistance programs

Why join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our employees achieve their full potential. If you're a motivated and customer-focused individual who is eager to join a leading provider of luxury home furnishings and window coverings, we encourage you to apply!

How to apply:

If you're ready to take your customer support career to the next level, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job