Experienced Remote Call Center Customer Service Representative – Delivering Empathy and Support to Those Affected by Negligence

Welcome to arenaflex

At arenaflex, we are dedicated to making a difference in the lives of Americans who have been affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, our mission has been to provide hope and support to those who have suffered or lost loved ones due to negligence. We are a company built on the principles of compassion, education, and advocacy, and we are seeking a talented and empathetic Remote Call Center Customer Service Representative to join our team.

About the Role

As a Remote Call Center Customer Service Representative at arenaflex, you will play a vital role in connecting with individuals who have expressed interest in our services. Your primary responsibility will be to assess whether these individuals meet the criteria to potentially qualify for compensation. This will involve speaking with 40-50 callers per day, with 1-5 callers potentially qualifying for our services. You will be required to multitask, listening to callers, answering questions, and viewing multiple windows on your computer screen.

Key Responsibilities:

• Connect with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation
• Handle a high volume of connections, resulting in speaking to 40-50 callers per day
• Multitask, including listening, answering questions, and viewing multiple windows on your computer screen
• Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM), following scripts appropriately
• Participate in training and other learning opportunities to expand your knowledge of the position
• Adhere to all company policies and procedures
• Assist with other projects as needed
• Self-troubleshoot and problem-solve basic IT problems

Ideal Candidate

To be successful in this role, you should possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You should be competitive, with a strong desire to work as part of a team and be rewarded for your performance. You should also be able to work independently, with minimal supervision, and be self-motivated to achieve your goals.

Essential Qualifications:

• Reside in the State of Florida or New Jersey
• Have a quiet, distraction-free space to work
• Have a reliable, hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
• Have high-speed internet with a minimum upload speed of 100MBps
• Have a reliable, noise-cancellation headset that is wired via USB
• Have a strong background in a call-center environment and sales-focused experience
• Have at least 2 years of phone sales/customer service experience

Preferred Qualifications:

• Experience working in a remote call center environment
• Knowledge of customer relationship management (CRM) software
• Experience with phone sales and customer service technology

What We Offer

At arenaflex, we offer a competitive salary range starting at $17.31 per hour, with commissions and bonuses that can increase your total compensation to up to $33.00 per hour ($70,000 per year). We also offer a range of benefits, including:

• Health Insurance, Vision, and Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation

We operate on a full-time schedule of 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM to 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM to 5:00 PM Eastern and Friday: 8:30 AM to 4:30 PM Eastern

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and learning opportunities to help you expand your knowledge and skills, and we encourage career advancement and professional development.

Work Environment and Company Culture

Our company culture is built on the principles of compassion, empathy, and advocacy. We are a team-oriented organization that values open communication, transparency, and collaboration. We believe in creating a positive and supportive work environment that encourages our employees to thrive and grow.

How to Apply

If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please click on the link to register as a candidate and submit your application. We look forward to hearing from you!