Associate APD Claims Queue Representative
Amica Insurance is America’s oldest mutual insurer of automobiles, committed to providing a supportive environment for its employees. They are seeking an Associate APD Claims Queue Representative to handle claim-related communications, build relationships with stakeholders, and ensure compliance with state licensing requirements.
Responsibilities
- Handle claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system
- Build favorable working relationships with all employees and help to maintain a strong culture of collaboration, communication, and service
- Act to resolve issues within designated authority level
- Develop a working understanding of the laws and regulations that impact claims handling
- Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling
- Secure and maintain licenses in designated states and complete continuing education as needed for compliance
- May be called upon to handle other duties as required
Skills
- High school diploma or equivalent education required
- Strong organizational, time management and priority-setting skills
- Strong written and verbal communication skills
- Ability to work with appropriate supervision
- Strong interpersonal skills
- Solid decision-making skills, ability to handle conflicts and deal with difficult situations
- Knowledge of Microsoft Office and computer systems
- Committed to improving one's professional knowledge through continuing education
- Previous insurance, claims, and customer service experience preferred
Benefits
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
- Holidays - 14 paid holidays observed
- Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Company Overview
Company H1B Sponsorship