[Remote] Remote Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Harper is a fast-growing insurance brokerage serving thousands of customers nationwide, seeking a high-performing Customer Intake Representative. The role involves continuous customer interaction, capturing detailed business information, and maintaining professionalism in a fast-paced environment.

Responsibilities

• Handle continuous customer calls and inquiries without downtime
• Gather detailed business information from customers while maintaining perfect accuracy
• Maintain an upbeat, professional demeanor through hours of back-to-back customer interactions
• Enter customer data rapidly and with 100% precision while simultaneously engaging with customers
• Process a high volume of information quickly without sacrificing quality
• Follow strict protocols for information gathering and documentation
• Manage customer expectations professionally while working under significant time pressure
• Adapt to shifting priorities without missing a beat

Skills

• Call center experience ideal, with prior success in fast-paced environments
• Exceptional typing speed and accuracy while actively listening and speaking
• Outstanding attention to detail, even when working at maximum capacity
• Excellent verbal communication skills that remain consistent through long periods of customer interaction
• Ability to stay organized and follow through despite a relentless pace
• Superior listening skills to capture critical business information correctly the first time
• Professional phone manner that projects confidence and competence hour after hour
• Demonstrated stamina for continuous customer interaction without quality degradation
• Proficiency with Adobe and Microsoft Office Suite

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Company Overview