[Remote] Flex Benefits Customer Support Specialist (HSA/ HRA/ FSA) - Remote

Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions for risk and workforce challenges. The Customer Support Specialist role focuses on delivering exceptional service to clients and participants regarding pre-tax benefit accounts, ensuring they receive accurate information and support for their benefits.

Responsibilities

• Respond to participant and client inquiries via phone and email with professionalism and accuracy
• Assist with questions related to eligibility, claims, reimbursements, and account details
• Provide first-tier technical support for online portal access and navigation
• Accurately process account transactions, claims, and updates
• Maintain compliance with all regulations, confidentiality, and privacy requirements
• Support onboarding of new clients and participants through setup assistance and education
• Build strong, long-term relationships through clear, patient, and empathetic support

Skills

• 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred
• Strong verbal and written communication skills
• Ability to problem-solve, multitask, and prioritize in a fast-paced environment
• High attention to detail and accuracy
• Proficiency in Microsoft Excel, Word, and Outlook
• Associate's degree or equivalent experience preferred

Benefits

• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

Company Overview

Company H1B Sponsorship