[Remote] Growth Account Manager

Note: The job is a remote job and is open to candidates in USA. Common Room is a customer intelligence platform that empowers companies to capture buying signals and enhance their go-to-market strategies. The Growth Account Manager will own post-sales revenue outcomes for a portfolio of customers, ensuring renewals and identifying expansion opportunities while collaborating with various teams to drive customer success.

Responsibilities

• Own a portfolio of Growth customers with responsibility for renewals and expansion
• Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal
• Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs
• Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth
• Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation
• Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature
• Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling
• Surface customer feedback and expansion signals to Product and GTM leadership

Skills

• 1–4+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS
• Excited by owning accounts end-to-end, not just supporting them
• Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing
• Technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level
• Can juggle a larger book of accounts while staying organized and proactive
• Bring grit and resilience—you don't wait for opportunities to land in your lap
• Enjoy learning, being coached, and growing into more complex deal ownership over time
• Willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships

Benefits

• Competitive base compensation with meaningful equity ownership
• Health insurance including medical, dental, and vision, HSA and FSA
• We pay 100% of your employee premium and 50% of your premium for any dependents
• Unlimited Paid Time Off
• Paid Company Holidays
• Work from home policy including a laptop and support for your home office needs
• Monthly Remote Stipend
• 401(k) self contribution
• Paid Family Leave
• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Company Overview