Donor Recruitment Account Manager

The American Red Cross is the world's largest humanitarian network, and they are seeking a Donor Recruitment Account Manager to support the attraction and retention of blood drive sponsors. This role involves developing and implementing strategies to maximize blood drive success and achieve collection goals, while providing support and guidance to volunteers.

Responsibilities

• Support the implementation of creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives
• Support consistent execution of the 12-week drive management cycle, including working with key stakeholders to ensure sufficient drive sign-ups are attained. Facilitate a quality hand off of blood drives between internal stakeholders at the 12-week timeframe
• Support the implementation of territory plans in collaboration with strategic business planning to achieve collection goals, increase monthly bookings, improve operational efficiency and identify new blood drive sponsors
• Provide routine organizational and operational support to blood drive coordinator to ensure achievement of collection operation and annual goals and provide the highest level of customer service to encourage the sponsor to grow their blood program with the Red Cross in frequency and performance metrics
• Schedule education programs for blood drive sponsor contact, recruitment committees and volunteers within assigned groups to assist in meeting collection objectives and to comply with all directives, regulations and local operating procedures
• Maintain accurate records to provide tracking and statistical data on blood drive sponsor group performance
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity
• Responsible for providing own transportation for business purposes

Skills

• Bachelor's degree in marketing, sales, communications or related field required
• Good organizational skills and the ability to handle multiple priorities effectively are required
• Excellent oral and written communications skills, including training and presentation skills are required
• A current valid driver's license and good driving record is required
• Ability to work on a team
• Some travel may be required
• 1 year of related experience preferred or equivalent combination of education and related experience required
• Knowledge of group dynamics, direct sales, customer relationship management/maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred
• Event planning experience desired
• Sales Experience

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

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